The Final Straw
Just quit my last job because of this. I worked at Panera. A lady and her husband come in asking me for a gift certificate. I say, “Okay, I have gift cards right here is that okay?” And the lady says, “Seriously, what’s the difference?” And scoffs at me. At this point, I already knew this was going to be super fun. I rang her up for a $50 gift card but did the transaction incorrectly because I was flustered. However, my manager was standing right by me the whole time and asked them to swipe again so we could ring it up the right way as it hadn’t gone through.
Cue the couple freaking out about how it had gone through and that we were lying to them. My manager swiped the gift card to prove it had a balance of $0.00. They didn’t believe it. Then they start going off about me and saying, “You need to have a talk with her. She has horrible customer service, she was rude to us from the beginning. She argued with us about the gift card not being a gift certificate. We never should have come here. Give us your general manager’s phone number.” Then looked at me and said, “Sorry, didn’t mean to make you feel bad.” And I go, “It’s okay…” And ran off to the bathroom. That was my last shift. F*ck that.