The Customer’s Always Right? These Stories Beg to Differ

The Customer’s Always Right? These Stories Beg to Differ

HC Staff - JU - May 3, 2023

The Customer’s Always Right? These Stories Beg to Differ
Credit: freepik

Not For Two Hours, Lady

The one that comes to mind is this woman who made me photograph her baby for two hours. The baby was not smiling. I am GREAT at making kids smile, but it just wasn’t going to happen. The average sitting at the portrait studio is 30-45 minutes. But no joke, I looked at the clock, and this woman made me take pictures of her baby for two hours. She kept insisting that she was going to buy a lot of pictures. At one point she turned to me and said, “It’s ok though, you’re paid by the hour, right?” (YES BUT I ALSO GET PAID COMMISSION). After two hours, she used a coupon for a free photo, I tried to push her – she ended up buying $20. Meanwhile, my coworkers had done several $100+ sales in that time. Gah.

We also sold pre-paid packages, which were really cheap but had limitations. SO MANY DEBATES over the rules of the packages. I quit retail/customer service in May and could not be happier.

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