The Customer’s Always Right? These Stories Beg to Differ

The Customer’s Always Right? These Stories Beg to Differ

HC Staff - JU - May 3, 2023

The Customer’s Always Right? These Stories Beg to Differ
Credit: freepik

The Onion Revolution

I work at Panera Bread and this summer we just got a “re-imagining” of an old salad. So this lady walks in and orders the salad. I make the salad, call out her name and wait for her to come to pick up her order. She comes picks it up and asks, “What the heck is this?” I told her it was our new salad. She states that she doesn’t want this and she wants the old salad. I get that, it’s fine whatever. I make her the old salad, I give it to her, and she sits down. Now, she gets back up and goes straight to my general manager and b*tches about how the salad has too many onions. My general manager apologizes and offers to make her another one, but no this wasn’t good enough for her and wants her money back. She storms out and I get b*tched at by my general manager about how I put too much onion in the salad.

zerocool90

Advertisement