The Customer’s Always Right? These Stories Beg to Differ

The Customer’s Always Right? These Stories Beg to Differ

HC Staff - JU - May 3, 2023

The Customer’s Always Right? These Stories Beg to Differ
Credit: freepik

Hotter Than Hot

I worked at a chicken wing restaurant where we had 9 flavors, including Cajun. Now, I used to assume that most people know that Cajun is a spicy flavor, but apparently, not everyone does. Still, the menu description definitely says that it is hot and spicy.

One morning I came into work and there was a message on our answering machine from right after we’d closed the night before. A woman ordered a ten-piece of Cajun wings. Apparently, they were so spicy that after taking a single bite of a wing, she got heartburn so bad that she had to stop and get a hotel room with her boyfriend. She wanted us to refund her purchase, pay for her hotel room and the meal she had to buy for her hungry boyfriend, and then give her a bunch of additional free food.

I called the number she left and her mother answered. When I explained the issue, she told me not to worry about it. I didn’t.

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