The Customer’s Always Right? These Stories Beg to Differ

The Customer’s Always Right? These Stories Beg to Differ

HC Staff - JU - May 3, 2023
The Customer’s Always Right? These Stories Beg to Differ
Credit: freepik

Silent Service

While working the registers at America’s number one organic foods retailer, a friend and I were working, him on the register and me bagging. This also happens to be in a city with an equal proportion of very cool, and very b*tchy people.

So a woman comes up and this is what happens. For brevities sake, we’ll call my friend and me: A (register) and B (bagger)

A: Hey, how are you today?

Customer: Listen. I don’t want you to say a single thing to me during this. I don’t want to talk to you.

A and B look at each other. shrug. the order continues as any other…until payment

as the woman struggles with the credit card machine

Customer: how does this work? your machine is broken. how do I do this?

A and B make complete and total eye contact with the woman and say nothing

Customer to Cashier: Can you help me with this? I can’t figure this out.

A gives the coldest stare you’ve ever seen. crosses arms

Customer looking at B: Can you…

cold stare. The customer realizes what she’s done.

Customer: The moment of silence while she takes several minutes to work the machine. customer leaves.

Next customer: Well done guys

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